Question 1

Q. Can you also handle moves from areas other than Düsseldorf and Munich?

Accepted Answer

We cover the whole of Germany from our direct offices in Dusseldorf and Munich, so please feel free to contact us by phone or email for more details.

Question 2

Q. Can you help me move from countries other than Germany?

Accepted Answer

Yes! We can provide support in Central Europe, including Belgium, Switzerland, and Austria; Eastern European countries, including Poland, the Czech Republic, and Hungary; and the four Nordic countries, Norway, Denmark, Sweden, and Finland, by utilizing the network we have built up over the years.

Question 3

Q. Do you handle moves within Germany and Europe?

Accepted Answer

We can handle not only intercontinental moves using sea/air freight, but also land moves within Germany/Europe, and our dedicated Japanese coordinators will provide you with full support.

Question 4

Q. Can you help me if I am moving outside of Japan?

Accepted Answer

Of course. We utilize our worldwide network to cover the United States, Central and South America, European countries, Russia, China, Southeast Asia, India, and other areas, so please feel free to contact us.

Question 5

Q. Can you pack my items for me? Can I get cardboard boxes in advance to pack my items?

Accepted Answer

We have a wide range of services and plans available depending on the contents, quantity, budget, etc. Please contact us first for more information, such as our Easy Pack service that includes packaging, or a cost-effective service where you can arrange for cardboard boxes and pack your items yourself.

Question 6

Q. I'm not very good at organizing my belongings. Can you tell me some easy ways to organize/sort them?

Accepted Answer

We have specially made luggage sorting stickers that can be simply attached to the items being transported as part of your move, or you can attach them to each shelf or door of a storage shelf or cabinet that contains the items being transported, making it very easy to organize your belongings in advance.

Question 7

Q. How should I dispose of furniture and other items when moving, and how should I transport furniture that I want to resell/give away?

Accepted Answer

We can handle the disposal of large furniture and home appliances that are difficult to dispose of yourself, as well as the transportation of household goods that you plan to resell or give away. Please contact our coordinator for details.

Question 8

Q. Will Japanese staff provide support on the day of the move?

Accepted Answer

In Dusseldorf and Munich, where we have our bases, a Japanese coordinator will visit you during the work. If you are moving from other regions/countries, we will also dispatch a Japanese coordinator as part of our on-site service upon request.

Question 9

Q. How long will it take for my package to arrive in Japan?

Accepted Answer

For shipments from Germany, it will take approximately 75 days by sea mail and one week to 10 days by air mail. We will provide you with more information when you inspect the property. (Currently, due to the effects of COVID-19, both sea and air mail are taking longer than usual, so please check with our staff for more information.)

Question 10

Q. 船便を2回に分けて送るメリットはありますか？

Accepted Answer

はい。船便の場合は引き取りから配達までに75日程度のお時間を要しますので、例えば帰国の1ヶ月半程度前に船便の1便目を発送しておけば、日本に戻ってから1ヶ月程度で受け取りが出来ますので、その分新生活の立ち上げのスピードも早くなります。
また、季節がら着ない洋服、無くても生活の困らない飾り物等、前もって1便目で出してしまい荷物の総量を減らしておけば、帰国間際でバタバタとしている2便目引き取りの際にも心に余裕を持って引越し作業が出来ます。

Question 11

Q. Are there any items that are prohibited or restricted from being brought into Japan?

Accepted Answer

The main items that are prohibited or subject to import restrictions are as follows:
 
A) Poisonous substances, hazardous substances, narcotics (including cannabis), poppy seeds, opium, medicines not approved in Japan, etc.
B) Firearms, swords, explosives, flammable items, matches, lighters, spray cans, etc.
C) Cash, securities, precious metals such as jewelry and watches, altered or counterfeit currency
D) Pornographic material that offends public order and morals (including images, videos, and drawings stored on a PC)
E) Items that infringe on patents, copyrights, or trademarks (such as counterfeit branded goods)
F) Meat products, dairy products, vegetables, plant seeds, dried flowers, foie gras, etc.
G) Endangered animals and plants that are in conflict with the Washington Convention, and their processed products
H) Cosmetics, soaps, etc., if the number of units per item is 24 or more, medicines equivalent to or more than two months' worth, disposable contact lenses, etc.

Question 12

Q. I would like to send wine or beer. Is that okay?

Accepted Answer

Please rest assured. Each adult person may send up to three bottles of alcoholic beverages equivalent to 760ml each as carry-on baggage or separate baggage (moving cargo), and if you send more than that, you will be required to pay the liquor tax of 200 yen per liter (about 150 yen per bottle for wine).

Question 13

Q. 引越し免税の手続きについてもお願いできますか？

Accepted Answer

デュッセルドルフ、ベルギーからの引越しに際して、引越し免税（帰国免税）と呼ばれます特別な免税手配が可能となりますので、詳細については弊社スタッフまでお問い合わせ下さい。

Question 14

Q. How can I arrange for house cleaning and renovation after I move out of my apartment?

Accepted Answer

After moving, you will need to go through the hassle of house cleaning and renovation (repairing the house, painting the walls, etc.). Our company will set up appointments with specialist companies and arrange for the actual work, so please feel free to contact us. (*Please note that we may not be able to provide this service depending on your area.)

GlobAS Relocations Europe GmbH

F requently A sked Q uestions

Q. Can you also handle moves from areas other than Düsseldorf and Munich?

Q. Can you help me move from countries other than Germany?

Q. Do you handle moves within Germany and Europe?

Q. Can you help me if I am moving outside of Japan?

Q. Can you pack my items for me? Can I get cardboard boxes in advance to pack my items?

Q. I'm not very good at organizing my belongings. Can you tell me some easy ways to organize/sort them?

Q. How should I dispose of furniture and other items when moving, and how should I transport furniture that I want to resell/give away?

Q. Will Japanese staff provide support on the day of the move?

Q. How long will it take for my package to arrive in Japan?

Q. 船便を2回に分けて送るメリットはありますか？

Q. Are there any items that are prohibited or restricted from being brought into Japan?

Q. I would like to send wine or beer. Is that okay?

Q. 引越し免税の手続きについてもお願いできますか？

Q. How can I arrange for house cleaning and renovation after I move out of my apartment?

GlobAS Relocations Europe GmbH​​

F requently A sked Q uestions

Q. Can you also handle moves from areas other than Düsseldorf and Munich?

Q. Can you help me move from countries other than Germany?

Q. Do you handle moves within Germany and Europe?

Q. Can you help me if I am moving outside of Japan?

Q. Can you pack my items for me? Can I get cardboard boxes in advance to pack my items?

Q. I'm not very good at organizing my belongings. Can you tell me some easy ways to organize/sort them?

Q. How should I dispose of furniture and other items when moving, and how should I transport furniture that I want to resell/give away?

Q. Will Japanese staff provide support on the day of the move?

Q. How long will it take for my package to arrive in Japan?

Q. 船便を2回に分けて送るメリットはありますか？

Q. Are there any items that are prohibited or restricted from being brought into Japan?

Q. I would like to send wine or beer. Is that okay?

Q. 引越し免税の手続きについてもお願いできますか？

Q. How can I arrange for house cleaning and renovation after I move out of my apartment?

GlobAS Relocations Europe GmbH